Account and Data Controls
Delete your CafeTally account
These instructions apply to the CafeTally web service and the CafeTally mobile app published by CandidCode LLC.
Teammates
- Open Settings in the CafeTally mobile app.
- Select Delete account.
- Review what will be removed and enter your account email.
- Confirm deletion from your signed-in session.
Business owners
An owner may need to transfer ownership or complete an organization-level deletion process before the owner account can be removed. This protects store records from being orphaned.
Start in CafeTally account settings. If the product cannot complete the organization deletion safely, submit a verified request below.
Request deletion without the app
Email from the address on your CafeTally account and include your store name. Do not send a password, magic sign-in link, access token, bank information, or payment card details.
Email privacy@cafetally.comWhat deletion covers
- Active sessions, refresh credentials, registered devices, push tokens, and personal notification preferences are removed.
- The user account and operational store assignments are removed after server-side verification succeeds.
- User-authored communication and uploaded photos are deleted or de-identified according to the organization record and legal requirements described in the Data Retention and Disposal Policy.
- Limited security, moderation, and deletion evidence may be retained when needed for safety, legal compliance, or proof that the request was completed.
- Encrypted backups may retain deleted data until they expire through normal backup rotation.