Product and account help
Get help with your CafeTally account, store setup, inventory, products, recipes, receipts, expenses, and billing access.
CafeTally Support
Help for the work that keeps your cafe running.
Tell us what you were trying to do, what happened, and which store was affected. We will follow up by email and help you get the workflow moving again.
Email support@cafetally.comChatGPT and Codex connections
Get help signing in, authorizing the CafeTally plugin, reconnecting an expired session, or understanding a tool result.
Workflow guidance
Use the CafeTally documentation for step-by-step guidance on store operations, integrations, and administration.
What to include
- Your CafeTally account email and store name.
- The action you were trying to complete.
- The exact error message and approximate time.
- A screenshot when it helps explain the issue.
Keep credentials private
Never send passwords, session cookies, OAuth tokens, bank account numbers, or full payment card details. CafeTally support will not ask you to provide them by email.